Simple rules for using Zelly.

These Terms of Service govern your access to and use of Zelly. By creating an account, accessing our dashboard, integrating with our services, or using any part of Zelly, you agree to these terms. If you do not agree, you should not use the services.

1. Acceptance of Terms

By using Zelly, you confirm that you are authorized to enter into these terms on behalf of yourself or the business you represent. If you use Zelly for a company, brand, or organization, that entity is responsible for your use of the services.

2. Our Services

Zelly provides ecommerce infrastructure that may include checkout tools, storefront tools, shipping and logistics workflows, order management, analytics, integrations, risk signals, support tools, and related services.

Some services may depend on third-party providers, including payment processors, logistics partners, communication providers, analytics tools, and other integrations. Their own terms may also apply.

3. Accounts and Security

You are responsible for maintaining accurate account information and keeping your login credentials secure. You are responsible for all activity that occurs under your account, including activity by your team members, contractors, or connected integrations.

You must notify us promptly if you suspect unauthorized access, security misuse, or any activity that may compromise your account or the platform.

4. Merchant Responsibilities

You are responsible for your products, store content, customer communications, pricing, taxes, refunds, returns, shipping policies, business operations, and compliance with applicable laws. You must ensure that your use of Zelly does not violate consumer protection, payment, tax, privacy, intellectual property, or ecommerce laws.

5. Prohibited Use

You may not use Zelly for unlawful, fraudulent, deceptive, harmful, or abusive activity. You may not attempt to interfere with the platform, bypass security controls, misuse customer data, upload malicious code, reverse engineer the services, or use Zelly in a way that harms other users, customers, partners, or Zelly.

6. Payments, Fees, and Taxes

Some Zelly services may be free, while others may be subject to subscription fees, transaction fees, shipping charges, usage fees, or other commercial terms. Any applicable pricing, billing cycle, taxes, refunds, or payment obligations may be described in an order form, dashboard, invoice, plan page, or separate agreement.

You are responsible for paying amounts due and for any taxes associated with your use of paid services, unless otherwise stated in writing.

7. Third-Party Services

Zelly may connect with third-party services such as payment gateways, courier networks, marketplaces, marketing tools, analytics providers, or store platforms. We are not responsible for third-party services, their availability, their acts or omissions, or their separate terms and policies.

8. Intellectual Property

Zelly and its technology, design, software, content, branding, and documentation are owned by Zelly or its licensors. These terms do not transfer ownership of our intellectual property to you.

You retain ownership of your business content, product information, customer data, and store materials. You grant Zelly the rights needed to host, process, display, transmit, and use that content only as necessary to provide and improve the services.

9. Privacy and Data

Our handling of personal information is described in our Privacy Policy. By using Zelly, you agree that information may be processed as described there and as necessary to provide the services.

10. Service Availability

We aim to keep Zelly reliable and available, but we do not guarantee uninterrupted or error-free operation. Services may be affected by maintenance, updates, outages, third-party issues, network problems, or events outside our control.

11. Suspension or Termination

We may suspend or terminate access to Zelly if you violate these terms, create risk for the platform, fail to pay amounts due, misuse the services, or if required by law or partner requirements. You may stop using Zelly at any time, subject to any active billing or contractual obligations.

12. Disclaimers

Zelly is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

13. Limitation of Liability

To the maximum extent permitted by law, Zelly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunity, or service interruption.

14. Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will update the date shown on this page. Your continued use of Zelly after changes become effective means you accept the updated terms.

15. Contact Us

If you have questions about these Terms of Service, contact us at legal@zelly.in.