Your data, handled with clarity.

At Zelly, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Zelly Checkout, Zelly Store, Zelly Ship, our website, dashboards, integrations, and related services.

1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our services, and information received from integrations or partners that you connect to Zelly.

This may include your name, email address, phone number, business name, billing details, store information, product catalog data, order details, customer delivery information, payment status, shipping events, support messages, and account preferences.

We may also collect technical information such as IP address, browser type, device details, pages visited, actions taken in the dashboard, cookies, log data, and performance information.

2. How We Use Your Information

We use information to provide, operate, maintain, and improve Zelly. This includes creating and managing accounts, powering checkout flows, processing orders, generating shipping records, syncing store data, providing analytics, preventing fraud, reducing RTO risk, and offering customer support.

We may also use information to communicate important updates, send service notifications, improve platform reliability, develop new features, personalize user experiences, and comply with applicable legal obligations.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to keep users signed in, remember preferences, understand website traffic, measure performance, and improve our services. You can manage cookies through your browser settings, but disabling some cookies may affect how parts of Zelly work.

4. How We Share Information

We do not sell personal information. We may share information with trusted service providers and partners who help us operate Zelly, including hosting providers, payment partners, logistics partners, analytics tools, communication providers, fraud prevention vendors, and support systems.

We may also disclose information if required by law, legal process, government request, or when necessary to protect the rights, safety, and security of Zelly, our users, merchants, customers, or the public.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, monitoring, backups, and internal security practices.

No system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized access.

6. Data Retention

We retain information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. When information is no longer required, we may delete, anonymize, or securely archive it.

7. Your Rights and Choices

Depending on your location and relationship with Zelly, you may have the right to request access to your information, correction of inaccurate information, deletion of certain data, restriction of processing, portability, or withdrawal from marketing communications.

To make a privacy request, contact us at abhishek[at]zelly.in. We may need to verify your identity before fulfilling certain requests.

8. Third-Party Links and Integrations

Zelly may include links to third-party websites or integrations with external services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with third parties.

9. Children's Privacy

Zelly is intended for business and ecommerce use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date shown on this page. Your continued use of Zelly after an update means you accept the revised policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how Zelly handles information, contact us at abhishek[at]zelly.in.